Shipping policy
SHIPPING POLICY
Last updated: August 13, 2026
Every Grym Tees product is made to order, which means your shirt is produced specifically for you after you place your order.
That keeps us from filling warehouses with mountains of shirts nobody asked for—but it also means there's a short production period before your order hits the road.
Here's what you need to know.
PRODUCTION TIME
Most Grym Tees orders are produced within approximately 2–5 business days before shipping.
Production time and shipping time are two different things:
Production Time + Shipping Time = Estimated Delivery Time
During holidays, major promotions, unusually high order volume, or circumstances outside our control, production may take a little longer.
We'll get it moving as quickly as we can.
SHIPPING TIME
After production is complete, your order is handed off to the shipping carrier.
Shipping time depends on:
- Your delivery location
- The shipping method available for your order
- The carrier
- Current carrier conditions
For most U.S. orders, shipping generally takes approximately 1–8 business days after production.
International shipping can take longer depending on the destination, carrier, and customs processing.
Any delivery dates shown during checkout or tracking are estimates, not guarantees.
Mother Nature, holidays, customs, and carrier delays occasionally have other plans.
SHIPPING COSTS
Shipping charges are calculated and displayed during checkout based on your order, destination, and available shipping method.
You'll see the shipping cost before you complete your purchase.
No surprise mystery charge appearing after you've already committed your firstborn.
WHERE DO YOU SHIP?
Available shipping destinations are determined during checkout.
Enter your shipping address and the available shipping methods for that destination will be displayed.
If no shipping option appears, unfortunately we can't ship that particular order to that location at this time.
WILL EVERYTHING ARRIVE IN ONE PACKAGE?
Not necessarily.
Some products may be produced at different facilities or require different packaging, so an order containing multiple items can occasionally arrive in more than one shipment.
Don't panic if Shirt #1 shows up while Shirt #2 is still touring the postal system.
Each shipment should receive its own tracking information when available.
HOW DO I TRACK MY ORDER?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
Tracking can sometimes take a little time to begin updating after a shipping label is created.
Can't find the confirmation?
Check your spam or junk folder first.
Still nothing? Contact Us and include your order number and the email address used at checkout.
MY ORDER APPEARS TO BE LOST
Shipping delays happen.
First, check the tracking information provided with your shipping confirmation. The carrier may already have updated delivery information.
If your package appears to be stuck or lost in transit, Contact Us.
Lost-in-transit issues should be reported within 30 days of the estimated delivery date so we have the best chance of resolving the problem.
TRACKING SAYS “DELIVERED,” BUT I DON'T HAVE IT
First, check:
- Around your front and side doors
- Porch, garage, or other delivery areas
- With other household members
- With neighbors
- With your apartment or community mailroom
- With your front desk or property manager
- With the shipping carrier or local post office
Carriers occasionally mark packages delivered shortly before they actually appear—or leave them somewhere that qualifies as an Easter egg hunt.
If you've checked the usual suspects and still can't locate the package, Contact Us and we'll help determine the next step.
Please note that packages confirmed as delivered by the carrier aren't automatically eligible for replacement or refund. See our Returns & Refunds Policy for more information.
CHECK YOUR SHIPPING ADDRESS
Please review your shipping address carefully before submitting your order.
If you discover an error, Contact Us immediately.
We may be able to correct the address before your order ships.
Once an order has shipped, however, we generally can't change its destination.
If an order is returned because the address supplied at checkout was incorrect, incomplete, or undeliverable, additional shipping charges may apply to send it again.
CANCELLATIONS & ORDER CHANGES
Made a mistake right after placing your order?
Because Grym Tees products are made to order, changes or cancellations may only be possible before production begins.
Once production has started, we may no longer be able to change or cancel the order.
The machinery does not understand “Wait! Never mind!”
INTERNATIONAL ORDERS, CUSTOMS & IMPORT FEES
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges vary by location and aren't always included in the price of your order or shipping charge.
Unless specifically collected during checkout, the customer is responsible for customs duties, taxes, or import fees required by their country.
Customs processing can also cause delivery delays outside our control.
SHIPPING DELAYS
Once a package has been handed to the carrier, some parts of the journey are outside Grym Tees' direct control.
Possible delays can include:
- Severe weather
- Carrier disruptions
- Holiday shipping volume
- Customs processing
- Incorrect or incomplete addresses
- Regional service interruptions
- Other circumstances beyond our reasonable control
We'll always help where we can, but estimated delivery dates aren't guaranteed.
NEED HELP WITH AN ORDER?
Start with our FAQ—there's a good chance your answer is already there.
Still need us?
Contact Us and include:
- Your order number
- The email address used at checkout
- A brief description of what's going on
We'll take it from there.