Returns & Refunds Policy

Last updated: August 13, 2026

We want you to be happy with your Grym Tees order—and when something genuinely goes sideways, we want to fix it.

Because our products are made to order specifically for you, our return and exchange process works a little differently from a traditional retail store.

Here's how it works.

DAMAGED, DEFECTIVE, MISPRINTED, OR WRONG ITEM?

That's on us.

If your order arrives:

  • Damaged
  • Defective
  • Misprinted
  • With the wrong design
  • In the wrong size or color compared with what you ordered
  • Or otherwise incorrect because of a production or fulfillment error

Please Contact Us within 30 days of receiving your order.

Include:

  • Your order number
  • The email address used for the order
  • A brief description of the problem
  • Clear photos showing the issue

Once we've reviewed the problem, we'll determine the appropriate solution, which may include a replacement or refund.

We'll handle the production side of things. You deal with Grym Tees.

Nice and simple.

DON'T SEND ANYTHING BACK UNTIL YOU CONTACT US

Seriously.

Please do not mail an item back without contacting Grym Tees first.

Many damaged, defective, or misprinted items do not need to be physically returned at all.

If a return is necessary, we'll provide the proper return instructions and return address.

Packages sent somewhere without authorization may not be eligible for a refund or replacement because we may have no practical way to connect Mystery Shirt #47 with your order.

ORDERED THE WRONG SIZE OR COLOR?

This is where checking the Size Guide before ordering really matters.

Because Grym Tees products are made specifically for each order, we generally do not accept returns or exchanges because you selected the wrong size, color, or product variation.

We also generally don't accept returns because you've simply changed your mind after the product has been made.

Before ordering, please:

  • Review the product description
  • Check the available colors
  • Use the product's Size Chart
  • Review our Size Guide
  • Double-check your selections before checkout

If we send you something different from what you ordered, that's a production or fulfillment error and we'll make it right.

If you're unsure about sizing before ordering, Contact Us. We'd much rather help before the shirt is made.

EXCHANGES

Because our products are made to order, we don't operate a traditional inventory-based exchange system.

If you ordered the wrong size or color, we generally can't simply put your shirt back on a shelf and send you another one.

If your item is damaged, defective, misprinted, or incorrect because of an error on our end, we'll work with you to resolve the problem appropriately.

REFUNDS

When a refund is approved, it will be issued to the original payment method used for the order.

The time it takes for the refund to appear in your account can vary depending on your bank, credit card company, or payment provider.

Original shipping charges generally aren't refundable unless the refund results from an error for which Grym Tees is responsible or applicable law requires otherwise.

RETURN SHIPPING

If Grym Tees determines that an item needs to be physically returned because of a problem for which we're responsible, we'll provide the appropriate return instructions.

Do not choose your own return address or send products back to the address printed on a package without contacting us first.

We'll tell you where it needs to go.

WHAT ABOUT SHIPPING PROBLEMS?

Problems involving:

  • Lost packages
  • Tracking showing “Delivered”
  • Incorrect shipping addresses
  • Shipping delays
  • Order changes or cancellations before production

are covered in our Shipping Policy.

That keeps the rules in one place and makes them easier to keep current.

STILL NOT SURE?

Check our FAQ for quick answers to common questions.

If you still need help, Contact Us and tell us what's going on.

For an existing order, please include your order number and the email address used at checkout.

We'll take it from there.

YOUR LEGAL RIGHTS

Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.

Where applicable law provides rights or remedies beyond those described in this policy, those legal rights apply.